South east Melbourne's award winning cake designeR


The Perfect blend of cake & art

Terms & Conditions

Hand crafted bespoke cakes

0404 070 869

cakesbycarrielee@gmail.com


the perfect blend of cake & art

Your initial 50% deposit reserves your event date and is non-refundable.

We must receive the balance by the due date indicated or contract is null and void, and deposit will not be refunded.

The date of your final payment is the final date for any changes of size, style or flavours of the cake.  Any changes requested after this date cannot be guaranteed and may be subject to additional charges.

Delivery and setup is a minimum of $25 and is compulsory for all wedding cake orders.

We are not responsible for any damage to the cake after setup is complete.  You are responsible for providing an appropriate and secure table and environment for the cake(s).  Cakes are heavy and require a sturdy table, and optimal room temperature of 23 degrees or below.

If flowers are provided by an outside source, we will arrange up to 25 stems free; $1 for each additional stem.  You acknowledge that fresh flowers are not a food product, and may contain pesticides, insects, dirt, or other contaminants.


If you or your representative elects to pick up and set up the cake, you assume all liability and responsibility for the condition of the cake once it leaves Cakes by Carrie-Lee's possession. 

On occasion we will photograph our cakes and we reserve the right to use any photographs for display or promotion without compensation to you.

Our products may contain or come into contact with milk, wheat, nuts, soy, and other allergens. You agree to notify your guests of this risk and hold us harmless for allergic reactions.

Performance of this agreement is contingent upon the ability of Cakes by Carrie-Lee to complete the   agreement and is subject to labour disputes or strikes, accidents, Acts of God, and other causes beyond our control.

Our Guarantee 

We promise to do everything in our power to deliver you a cake that exceeds your expectations. We will work with you on every level to make sure you are completely satisfied and happy with your cake. Please note that colours and design of actual cake may vary slightly from computer mock-up due to the nature of digital and edible components.

Disclaimer

In the case of an emergency or an error in your cake delivery, please contact us immediately so we can fix the issue right away! If you are unhappy with your cake for any reason, please call us the day of your event and explain the situation. In the rare case that you are unhappy with your cake and would like a refund, you must call the day of your event so your cake can be returned. Without proof that you are indeed unhappy with the product and will not be using it for your event, we will be unable to refund any portion of your payment. This is necessary to hinder the very rare case of “If we complain, we’ll get a free cake” issue we occasionally come across. We are dedicated to satisfying our client’s cake requirements. Please call or email if you have any questions, 0404070869 or email at cakesbycarrielee@gmail.com.

Privacy Policy

Cakes by Carrie-Lee will not disclose any personal information such as your name, address, email, telephone number to any person outside of the company, unless the customer has authorised us to do so or unless required by law to disclose such information.  Furthermore, under no circumstances will Cakes By Carrie-Lee sell or receive payments or services for disclosing customers’ personal information to any partner or external company.
Cakes by Carrie-Lee collects personal data for the purpose of providing a specific product or service requested by the customer.  Certain information may be required in order to provide this product or service, such as full name of customer and address, e-mail address, name and address for delivery, contact phone numbers and credit card number. We may send you advertising material from Cakes by Carrie-Lee in the future, however you may unsubscribe at anytime.